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Describe ways of overcoming barriers to accessing services and facilities

Describe ways of overcoming barriers to accessing services and facilities:Passing into legislation which requires provision of facilities and service to people who may not otherwise be left out. Examples of this being Article 9 of the United Nations Convention on the Rights of Persons with Disabilities and the Equality Act (2010) which have provisions for public buildings and transportation modes.Facilities that cater for wheelchair bound people such as toilets and wash basins have now been placed in most public buildings. This has included modifying some toilet cubicles and putting rails on them and lowering wash basins, and sometimes having a separate toilet with modifications reserved only for disabled people such as those in wheelchairs.Lack of corresponding material for blind people had been a problem but due to the use of Braille language, materials have been produced in brail for blind people. Then producing material in large print or modifying the screen resolution so words are in large print for those who find it difficult to read small and normal print.With our ever multicultural world there has been a rise in the need for interpreters and this has been recognised in most government institutions where they facilitate for those that may not be able to understand English and may need an interpreter.Some services have traditionally had restrictions on gender, age or nationality, this is also evident when in my line of work I was working with a person who was English who was trying to give up their drinking habit and we encountered services that cater for alcoholism and upon further inquiry one service said they only catered for alcoholic Polish nationals. Some may be religious specific; they may help one religion only. Ways in which access to some of the services may include generalising the service where possible though bearing in mind that there is still need of target audience specific services.Due to insufficient training, ignorance and prejudices of service givers it may be difficult to offer services. This is the reason why proper training and continued personal development is important in not only addressing one’s own prejudices but also in developing an empathic understanding for the other person. Lack of information is a barrier and can be addressed by presenting as much information on the type of services, who the service is for and the proper use of facilities.Providing specialist transport such as vans with ramps for wheelchair access or teams of specially trained people who know how to professionally escort people with mental issues in accessing other facilities and services.


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