potential conflicts or dilemmas that may arise between the duty of care and an individual’s rights
Whilst care support staff always strive to ensure service users receive the best standard of care, there are times when there may be conflicts of interest between company policies, staff code of conduct and service users .However, it is important to ensure all parties interest are taken care of and most importantly the rights and wishes of the service users.
Take for example, a service user refused to take the medication prescribed by the doctor.
I will try to encourage the service user to take the medication by explaining the positive health implications it will have on him/her if they take it, and also the possible consequences if they refused to have the medication. I could also ask a more experienced staff member to explain to them. Finally I will record refusal/acceptance on the person’s support plan.
Finally ,If I experience a dilemma that may cause harm to the service user, although I still need to respect the service user’s rights, I will weigh up the pros and cons which might mean carrying out a risk assessment to try make the situation as safe as possible, whilst still allowing the service user to do what they choose